Grand Pioneers Cruise I

1. Please present your passport, national identity card, etc., to complete the check-in procedure.
Check in at the waiting area.

2. The cruise ship is equipped with safes in all guest rooms.
Please use this space to store your valuables. The cruise ship is not responsible for any issues.
responsible for any losses that may occur.

3. The cruise ship is only liable for property or money deposited at the counter.
Receptionist.

4. Do not bring firearms, explosives, toxic substances, narcotics, pets, or food with strong odors into the room. Cooking and laundry are not allowed.
Gambling in the lounge.

5. Do not change or move furniture within the room or from one room to another.
Other. In case property or items in the room are lost or damaged due to your negligence.
The customer will have to compensate 100% of the value.

6. Please do not change rooms or bring additional people into the room without prior notice.
Register in advance.

7. If you have relatives visiting, please contact the Reception desk for arrangements.
reception area.

8. When leaving the room, please remove the key card from the socket and return it.
at the reception desk. The lights in the room will automatically switch off when the door is closed.

9. If you detect a fire, please immediately seek fire extinguishing measures.
Inform the nearest person and calmly follow the preventative measures.
Fire and explosion.

10. Check-out time is 9:00 – 9:30; any later check-out will incur an additional charge.
The corresponding fee applies. If necessary, please contact the Reception.

11. Before leaving the cruise ship, please settle all outstanding payments.
Return the bill and the room key to the reception desk.

1. ACCEPTANCE

By accepting a booking confirmation and settling the required advance payment, you confirm that you have read, understood, and agreed to these Terms and Conditions.

If you receive a booking confirmation from us and do not object in writing within a reasonable period, not exceeding forty-eight (48) hours, the booking shall be deemed accepted and confirmed.

If you make a booking on behalf of another person, or use another person’s credit card details for payment, you represent and warrant that you are duly authorized to do so and to legally bind such person(s) to these Terms and Conditions. Our

Booking Team may contact you to request your signature and mandatory details for a Credit Card Authorization Form.

References to “you”, “your”, “guest”, or “passenger” include the person making the booking and all individuals covered under the booking.

Grand Pioneers Cruise reserves the right to amend these Terms and Conditions from time to time by publishing updated versions on its official website. Only the version available on our website at the time of cruising shall be valid. Any amendments shall not materially affect essential provisions such as payment or termination terms. Changes will be communicated in advance and, unless expressly rejected in writing, shall be deemed accepted.

2. RATES

All prices are quoted in Vietnamese Dong (VND) and may vary depending on the applicable exchange rate. Cruise rates are generally quoted per cabin, not per person, unless otherwise expressly stated under specific promotional offers and conditions.

Rates are dynamic and subject to cruise demand, seasonal variations, and the calendar year, based on the embarkation date.

Surcharges may apply during public holidays, festive periods, or peak seasons for all guests aged eleven (11) years and above. Such surcharges may not be included in the initially quoted rate and will be communicated separately for acknowledgement and payment.

3. SIGHTSEEING AND ENTRANCE FEES

Grand Pioneers Cruise is responsible for arranging and paying port entrance and sightseeing fees on behalf of passengers.

If local authorities or port management increase such fees, Grand Pioneers Cruise reserves the right to impose a mandatory surcharge, including for bookings confirmed prior to such increases. Guests will be notified accordingly.

4. ADVANCED REGISTRATION

In accordance with Port Authority regulations, all passengers, including children, must provide full and accurate passport details no later than twenty-four (24) hours prior to arrival.

Any updates submitted after 10:30 AM (local time) on the cruise check-in date will incur a penalty of VND 2,500,000 per booking due to mandatory resubmission requirements imposed by the authorities.

Check-in time is from 11:00 AM to 12:00 PM. Late arrivals after check-in hours may incur additional charges for speedboat or tender services required to reach the main vessel.

5. DEPOSIT AND ADVANCE PAYMENT

• FIT bookings (fewer than ten (10) cabins): Full payment is required at the time of booking.
• GIT bookings (ten (10) cabins or more): A deposit is required upon confirmation, with the remaining balance payable prior to arrival.

Payments may be made via bank transfer, credit card, or cash. Any bank charges or card processing fees, if applicable, shall be borne by the guest or agent.

6. RATE SPECIFICS AND GUEST POLICY

Adult Rate: The adult rate applies to guests aged eleven (11) years and above. Guests turning eleven (11) during the cruise will be charged the adult rate.

Third Adult: A surcharge of up to forty-five percent (45%) of the cabin rate applies, except for Ocean Suite Triple cabins, and must be confirmed in advance.

Children Policy (0–10 years):

• A maximum of two (2) children per cabin is permitted, except for Ocean Suite Triple cabins.
• Children aged 0–4 years: One child may stay complimentary when sharing existing bedding; additional children will incur a surcharge.
• Children aged 5–10 years: Child rates apply.

Extra beds are available upon request, subject to availability and additional charges.

7. CANCELLATION AND AMENDMENTS

• Cancellation and amendment policies vary depending on the rate type. Guests are advised to carefully review the applicable terms prior to booking and payment.
• All conditions will be detailed on the booking voucher issued by our system or customer service team. For health-related cases, a valid medical certificate is required for consideration of modification requests.
• No-shows are fully chargeable and non-refundable under all circumstances.

8. CHANGE OF CABIN CATEGORY

Grand Pioneers Cruise reserves the right to allocate or change cabin assignments or berth arrangements when necessary, provided that alternative accommodation offered is of an equivalent category and standard to that originally booked.

9. CRUISE PARTICULARS

Applicable to all bookings, whether made directly or through an agent:

a. Deck Plans and Marketing Materials: All deck plans, cabin sizes, layouts, images, and inclusions are indicative only and subject to change. Grand Pioneers Cruise is not responsible for inaccuracies published by third parties.

b. Cabins: Pricing is based on the selected cabin category.

c. Photography: Scenic views and advertised highlights cannot be guaranteed. No refunds or compensation shall be provided for missed photographic opportunities.

d. Noise, Vibration, and Odours: Guests acknowledge that certain levels of operational noise, vibration, or odours may occur and accept no liability claims in this regard.

e. Docking Positions: Side-by-side docking or tender transfers may occur. No claims shall arise from such arrangements.

f. Medical Services: No onboard doctor is available. External medical services will be arranged at the guest’s expense.

g. Shipboard Accounts: Payments on board may be made by credit card, United States Dollars (USD), or local currency.

h. Internet Services: Internet availability and quality are not guaranteed and may vary due to technical or environmental factors.

10. PROMOTIONAL AND PACKAGE RATES

Bookings made under promotional or package rates are strictly non-refundable and non-amendable. Failure to arrive will be treated as a no-show, and no refund will be issued.

11. FINAL PAYMENT

All payments must be settled prior to the check-in date. FIT bookings require full payment at the time of booking, while GIT bookings must be paid in full before arrival. Failure to comply may result in cancellation of the booking and applicable charges. Payments may be made by cash, credit card, or bank transfer. The client or agent shall bear all related bank or card fees.

12. REFUND OF UNUSED SERVICES

No refunds or exchanges shall be provided for any unused accommodation, meals,
sightseeing, transportation, or other included services.

13. VOUCHERS AND CONFIRMATIONS

Booking confirmations and service vouchers will be sent upon receipt of full and valid payment and will be sent to guests via email.

14. LIABILITY AND INSURANCE

Grand Pioneers Cruise shall not be liable for any loss, injury, damage, or delay caused by events beyond its reasonable control.

15. HA LONG BAY AND BAI TU LONG BAY – BAD WEATHER POLICY

Cruise operations are subject to authorization by local authorities based on real-time weather conditions. In the event of suspension, refunds may be issued at our discretion after deducting incurred costs, or alternative arrangements may be offered. Applicable cabin charges in the event of shortened itineraries (including child and extra adult charges):

• 2D1N shortened to day tour: 45% charged
• 3D2N shortened to day tour: 25% charged
• 3D2N shortened to 2D1N plus day tour: 75% charged
• 3D2N shortened to 2D1N only: 55% charged

16. COMPLAINTS

Any issues during the trip must be reported immediately to cruise management. Written complaints must be submitted within three (03) days of trip completion. Failure to do so may affect claim eligibility.

17. FORCE MAJEURE

Grand Pioneers Cruise shall not be liable for non-performance due to Force Majeure events beyond reasonable control. Either party may terminate the contract under such circumstances. No cash refunds shall be issued; future travel credits may be offered, subject to settlement of outstanding charges.

18. ANIMALS

Animals, pets, and livestock are strictly prohibited on board all vessels.

19. JURISDICTION AND APPLICABLE LAW

All bookings and related contracts shall be governed by the laws of the vessel’s flag state. Any disputes shall be subject exclusively to the jurisdiction of the competent courts of the flag state.

Guests must comply with all applicable Vietnamese laws, maritime regulations, and port authority rules during the cruise